Shipping & Return Policy Information

We want your ordering experience to be as simple as possible, which is why we offer free shipping to all 50 U.S. states (except Hawaii and Alaska for a small number of products).

Here are some important notes on shipping:

• No shipments can be made to PO Box addresses.
• No shipments can be made to military bases outside the continental United States (APO and FPO addresses).
• For the fastest service possible, we ship most products directly from the manufacturing facility located closest to you.
• All delivery times listed on JMR Blind’s website or on any other JMR Blind material (ads, direct mail, emails, etc.) are estimates.

Multiple Shipments

Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready, meaning you may receive multiple shipments for the same order. That way, you’ll have each product as soon as possible!

*Oversized Shipments

For shipments that must be sent via common carrier (usually blinds more than 94″ wide), the carrier will call you to schedule delivery. Your package will not be delivered until you confirm a delivery time. If you do not schedule within 3 days of the carrier’s attempt to call, you’ll be charged storage fees on a per-day basis. Once fees begin, 3 more contact attempts will be made before your order is destroyed.

Therefore it is very important that you provide a good contact number when ordering, and that you answer or promptly respond to contact attempts from the freight carrier or from JMRBlinds.com.

We highly recommend that you inspect all oversized packages for damage.

• Product(s) with minor damage may be able to be used and should be accepted and noted.
• There is a 14-day time period to report any unusable product for a remake. Please contact us within 14 days of receiving your package if you think you need a remake.
• If your package is too large to ship by UPS or FedEx, we will ship it from the manufacturer’s facility via freight carrier, usually to your front door. (Please note: Carriers do not typically deliver to apartments or condos within multi-unit buildings.)
• The customer is responsible for the disposal of all shipping and packaging materials including pallets used for large shipments.

Freight Damage and Missing Parts

Upon receiving your order please be sure to inspect boxes carefully and alert your driver to any observed damage. If you find damaged items, please do not discard the boxes! We highly encourage you to take pictures of the damage, as the carrier will likely require them to process your claim.

Please contact us within 14 calendar days of the delivery date to report any freight claims to JMRBlinds.com Customer Service.

If any parts are missing from your order (including installation materials such as screws and brackets), please contact us within 30 calendar days and we’ll help you get replacement parts. If it has been more than 30 calendar days since you received your order, there will be a charge for any requested parts.

Delivery Times

Delivery times given are estimates based on normal production and shipping times and may vary depending on the product.

• Estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days.
• On occasion, there may also be delays caused by backordered merchandise, factories slowing or stopping production to take inventory, temporary factory overload, or other unforeseen problems.
• Estimated delivery times may also vary during peak seasons such as holidays.

Discontinued and/or Back Ordered Items

At times, products or colors are discontinued or placed on backorder by manufacturers we work with. We make every effort to remove discontinued items as soon as we are made aware of them. Whenever we receive notice of back ordered items, we will notify you immediately and give you the option to change or cancel your order.