FAQ
How do I contact you?
Do you ship catalogues or brochures?
We do not currently ship catalogues or brochures. We work hard to ensure that all the information for our products is available on our site, including measuring instructions, installation instructions, color charts and care/warranty information.
How do I know what the product will look like in my home?
Samples! We know that the majority of our customers love seeing their potential new window treatments right in their own windows, which is why we offer free samples – with free shipping, too. You can color co–ordinate and get more peace of mind about ordering online.
Are the colors for your products accurate?
Although we do our best to make sure that the colors printed on our site are accurate, actual colors may vary due to subtle color differences and textures that may not be fully appreciated on some monitors and/or display cards.
The best way to ensure you’ll be happy with your color is to request a sample before placing your order – it’s free! Once you receive your sample, keep in mind that all samples may still have minimal color variations as stated by the manufacturers. We’d also like to suggest that you order all of your blinds of a given color at one time, since there can be slight variations between dye lots.
Does your site show what fabric products will look like with light coming through?
“Back lighting” happens when light filters in through translucent fabrics from behind. Our swatches don’t show you the effect of back lighting, which can soften colors and highlight fabric textures. If you’d like to see how back lighting affects the color or texture of a particular material, you should request a sample from us.
Which name brands do you carry?
We carry Norman USA.
Are your products first quality? Do you sell any secondhand products?
Unlike other sites, we only sell first quality products. They are made at major brand factories to your specifications and shipped directly to you.
How does payment work?
Processed securely Paypal, Visa, Mastercard.
Is my information secure?
Yes. We respect your privacy, and know that it is important to you how your information is handled.